Customize Option Missing from Helpdesk Email Workflow Success Activity (4382309)

In Password Manager, the Customize option is missing from the Helpdesk Email Workflow Success Activity.

Administrators attempting to configure or modify the email template for the Helpdesk workflow may notice that the Customize option is not available in the Success Activity configuration. As a result, the email content cannot be customized as expected.

This issue has been identified as a product defect in Password Manager. The defect prevents the Customize option from appearing in the Helpdesk Email Workflow Success Activity, even though the option should normally be available for editing the notification template.

The issue has been reported to the Password Manager Product Team and is currently under review.

WORKAROUND

At this time, there is no available workaround for this issue. 

The Password Manager Product Team is reviewing the defect #699509 and evaluating it for resolution in a future product release. We recommend monitoring future product release notes for updates regarding this issue.