Collect Diagnostic Logs for Safeguard Privilege Manager for Windows Client (4382494)

When investigating performance issues on a client machine using Safeguard Privilege Manager for Windows, standard logging levels may not provide sufficient detail for root cause analysis.

To assist with troubleshooting, detailed client-side logs must be collected with maximum logging enabled.

 Follow the steps below to enable maximum logging and collect the required diagnostic data:

1. Enable Maximum Log Level

On the affected client machine, configure the following registry setting:

Setting the LogLevel to 9999 enables maximum logging for the Privilege Manager client.

2. Reboot the Machine

Restart the system to ensure the new logging level is applied correctly.

3. Reproduce the Issue

After the reboot:

• Reproduce the issue by running the full build of the Visual Studio solution where the performance degradation occurs
• After the build completes, wait a few minutes to ensure all log data is written to disk

4. Collect Logs

Please collect the following log files:

• Privilege Manager client logs:
  • %ProgramData%\Privilege Authority\Logs
• GPEClientDeploy logs: 
  • %SystemRoot%\Temp\Logs

5. Provide Logs to Support

Compress the collected log files and provide them to the support team for further analysis.