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Question
Status 'offen' in German sounds misleading in Orders , PersonwantsOrg objects -
Description
We have a situation when a user ordered a SAPRole. This order was correctly approved but at the end the state of the order is not assigned but in german language "offen", what open means. In the database is the value of the attribute OrderState = 'Waiting'. The order has Valid from 05/27/2026 and Valid until 12/31/9999. So it should be active. By further investigation we have found out the same SAP Role is already inherited on the SAP Account from businnes role. So therefore the order stays in this state Waiting.
Although we understand it, the end-users are really confused. They see it "offen", (what open means), and do not know what is wrong with it, when it will be active(assigned).
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Answer
This appears to be expected use of the 'Waiting' order state when the entitlement is already present by another path, but the German display text “offen” is understandably confusing for end users because the standard translation does not explain why the order is waiting. A practical next step would be to review the PersonWantsOrg.OrderState value mapping and translation in your environment, because the shown text is related to translations and the mapping defined for the OrderState column.
Suggested alternatives for the German eqiuvalent:
- ausstehend = pending, outstanding (most common for requests, approvals, tickets) Der Antrag ist noch ausstehend. = The request is still pending.
- in Bearbeitung = being processed, under review Die Anfrage ist in Bearbeitung. = The request is being processed.
- wartend = waiting (grammatically correct, but rarely used as a status label) wartend is less common in business applications.