How to gather logging for Active Roles Collector (45021)

How to gather logging for Active Roles Collector.

Extended diagnostic logging can be enabled for the Collector by adding the following registry entry on the machine running Collector:

7.2.x, 7.3.x, and 7.4.x versions

1) Launch the Registry Editor: Regedit

2) Navigate to: HKEY_LOCAL_MACHINE \SOFTWARE\One Identity\Active Roles\Configuration\

Please note: DO NOT use the HKEY_LOCAL_MACHINE \SOFTWARE\One Identity\Active Roles\7.2\CollectorAndReports. If there are no other Active Roles components installed, then create the registry path. 

      A)  Under the path HKEY_LOCAL_MACHINE\SOFTWARE\One Identity\Active Roles, create Key Configuration

3) If CollectorAndReports does not already exist then right-click on Configuration and select: New > Key

4) Name the new key as: CollectorAndReports

5) Right-click on CollectorAndReports and select:  New > DWORD (32-bit) Value

6) Name it: Debug

7) Double-click on Debug and populate the Value Data field with: 1 and click OK

8) Open the Collector and reproduce the issue

9) Log file (CollectorDebug.log) will be created under:

C:\ProgramData\One Identity\Active Roles\Logs\Collector

Note: Remember to disable logging (changing Debug value to 0) once reproduction is completed.

7.0.x and 7.1.x versions

1) Launch the Registry Editor: Regedit

2) Navigate to:

 HKEY_LOCAL_MACHINE \SOFTWARE\Dell\Active Roles\Configuration\

Please note: DO NOT use the HKEY_LOCAL_MACHINE \SOFTWARE\Dell\Active Roles\7.x\CollectorAndReports. If there are no other Active Roles components installed, then create the registry path. 

      A)  Under the path HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Active Roles, create Key Configuration

3) If CollectorAndReports does not already exist then right-click on Configuration and select: New > Key

4) Name the new key as: CollectorAndReports

5) Right-click on CollectorAndReports and select:  New > DWORD (32-bit) Value

6) Name it: Debug

7) Double-click on Debug and populate the Value Data field with: 1 and click OK

8) Open the Collector and reproduce the issue

9) Log file (CollectorDebug.log) will be created under:

C:\ProgramData\Dell\Active Roles\Logs\Collector

Note: Remember to disable logging (changing Debug value to 0) once reproduction is completed.

6.x versions

32-bit Operating System: HKEY_LOCAL_MACHINE\SOFTWARE\Aelita\EDMCollector

64-bit Operating System: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Aelita\EDMCollector

Add this DWORD entry:

Value name: Debug
Value data: 1

With this registry value, Data Collector generates a diagnostic log file:
File name: EDMCollector.log
File location: Data Collector installation folder (C:\Program Files\Quest Software\ActiveRoles Server Collector 6.x or C:\Program Files (x86)\Quest Software\ActiveRoles Server Collector 6.x by default)

Note: Remember to disable the log once completed. Do this by changing the Debug value to 0.