After upgrading Active Roles, Users who have been Deprovisioned in a previous version cannot be Undo-Deprovisioned in the new version. The following error is encountered:
Administrative Policy returned an error. The account cannot be restored because information on the deprovisioning of the account is missing from the data store. Possible reason: An error occurred when the user account was deprovisioned
Using the Active Roles Configuration Center, import the Management History data from the old Management History database to the new Management History database in order to de-provision the users.
WORKAROUND 2 (Recommended if Management History information is not available)
Manually Undo-Deprovision users by doing the following: