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Title
Soft token import error: "The import cannot proceed. Please ensure that the license types (permanent or temporary)" -
Description
Import of a soft token license fails with the error
"Defender Import Wizard
The import cannot proceed. Please ensure that the license types (permanent or temporary) are the same as the currently installed licenses and that the licenses cover all currently generated tokens." -
Cause
There may be two reasons for this error:
1. The license being imported is temporary and you have an existing permanent license, or vice versa.
This error can be caused by trying to install a temporary license when there is already a permanent license in Defender for that particular kind of soft token, or by trying to install a permanent license when there is already a temporary license installed.
A temporary license file cannot co-exist with a permanent license. For example, if you have a temporary user license, a permanent license cannot be imported until the temporary is deleted. The same is true for soft token licenses (e.g.: Windows desktop token, Blackberry token).
2. The number of assigned tokens exceeds what the license being imported allows for. -
Resolution
Resolution 1:
Temporary licenses have expiry dates but permanent licenses do not. During the install process, the License Type screen will either show that the license expires DD/MM/YYYY or that the license is permanent.
The license type of an installed license can be seen by looking at its AD Properties. The only resolution for this problem is to use only one or the other of temporary or permanent licenses for a given soft token type.
Either a new permanent license must be purchased to match the existing permanent license, or the existing temporary license must be removed in order to install the new permanent licence.
Resolution 2:
Confirm the number of assigned tokens you have meets the license number allowance. -
Additional Information
INTERNAL: Gather the License Import file for additional information on why a license fails to import: C:\ProgramData\Quest Software\Defender Logs\License Import