When users are running PSM session, it seems as if the Windows key becomes stuck so that when they hit certain keys instead of the key press something else occurs - for example:
- Pressing 'd' minimizes the desktop
- Pressing 'l' locks the screen
- Pressing r" it will bring up the run command window instead of typing the letter.
Windows Registry Disclaimer:
One Identity does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry”: http://support.microsoft.com/default.aspx?kbid=256986