When accessing a PSM Session over a remote desktop (RDP) session, some issues may be seen. A VMWare Conole screen may be a blank black square. Other symptoms; command window (CMD.exe) may be blank; background or text may be blurry.
The color depth of the PSM Session may be set to 8 bit color depth.
Set the RDP color depth to be 16 bit or higher as detailed in this VMware KB article:
For other issues, please review the PSM Session color depth.