Hardware Replacement Policy and Warranty information for TPAM.
"PA Software" is a Quest Software product from its “Privileged Account” family of software products.
"PA Appliance" is an Appliance on which PA Software is delivered.
Quest warrants that for one (1) year following the initial delivery of the PA Appliance, the PA Appliance will operate in a manner which allows the PA Software to be used in substantial conformance with the Documentation (the “PA Appliance Warranty”). As Customer’s sole and exclusive remedy and Quest’s sole obligation in the event of a breach of the PA Appliance Warranty, Quest shall fulfill its obligations under the Appliance Replacement Program (as described below). Any breach of the PA Appliance Warranty must be reported by Customer to Quest during the applicable Warranty Period.
Appliance Replacement Program
If Customer has purchased a License to use PA Software and has purchased Maintenance Services for the PA Software continuously since the purchase of such License, Quest shall make available to Customer an Appliance Replacement Program (as defined below) for the PA Appliance. The “Appliance Replacement Program” following Quest’s determination that a replacement Appliance is required, Quest will ship a replacement for the Appliance. Replacement Appliances may be previously used, but shall not be of lesser capacity or specification than the Appliance being replaced. If Customer cannot permanently delete the data from the Appliance’s data storage device and Customer’s information security policy does not permit return of the Appliance with the sensitive data on it, Customer may remove any data storage device that does not require the Appliance case to be opened and return the Appliance without the device, provided, however, that Customer shall be required to purchase a replacement data storage device from Quest. Customer agrees to return the replaced Appliance or part within forty-five (45) days after receiving the Replacement Appliance or Replacement Part.
For information and costs with relation to keeping the replacement data storage device please contact your Quest account manager / sales rep via email@example.com.
To find out the procedure to return a defective appliance (RMA process) refer to Knowledge Article 74170, What is the TPAM Return Merchandise Authorization (RMA) process?