Error 0x800C0019L when opening Self-Service site from logon screen with SPE link (90338)

If you are using a self-signed SSL certificate enabling SSL for Password Manager Self-Service site, you might experience the following issue:

An attempt to open the Self-Service site from Windows log on screen with Secure Password Extension link fails with error code 0x800C0019L or 0x800C0019.

WORKAROUND

Install the self-signed SSL certificate manually under Local Computer, into the Trusted Root Certification Authorities:

1. Open a new Windows Command Prompt window
2. Type in mmc and press the ENTER key. Note that to view certificates in the local machine store, you must be in the Administrator role.
3. On the File menu, click Add/Remove Snap In
4. Click Add
5. In the Add Standalone Snap-in dialog box, select Certificates
6. Click Add
7. In the Certificates snap-in dialog box, select Computer account and click Next
8. In the Select Computer dialog box select Local computer and click Finish
9. In the Add Standalone Snap-in dialog box, click Close
10. On the Add/Remove Snap-in dialog box, click OK
11. Expand the Certificates (Local Computer) node in the tree
12. Expand the Trusted Root Certification Authorities node
13. Right-click the Certificates node and select All Tasks | Import
14. Follow the wizard steps to import the certificate

This applies to self-signed SSL certificates only.