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Title
License import error: "The license is invalid for the number of tokens assigned" -
Description
Installing a new user license for Defender and receiving this message:
"The license is invalid for the number of tokens assigned" -
Cause
Installing a user license that has less licensed users than the existing one, e.g. you have an existing license for 500 users and you need 100 more. Licensing has sent a license for 100 and you're trying to install this.
User licenses are not cumulative, and do not append - only one can be installed and are overwritten when you install a new one. If the current number of assigned tokens is greater than the new license allows for you'll receive the error. -
Resolution
Confirm that the new license is a merged license: your existing user license total plus any new user required. The license can be viewed in a text editor and will show the amount of "Users" it is licensed for.
Your account representative or Licensing can provide you with the correct merged license file. -
Additional Information
The User license (appears as DEFLIC0000000000 in Active Directory and "Type" is "Defender License".) This license covers the number of users who will be assigned tokens, irrespective of token type.