For issues where only the Self-Service or Helpdesk sites are installed.
If issues are encountered while running the Export, Import or Converting user’s Q&A profiles, logging may need to be enabled to assist with the investigation.
To enable Password Manager and Migration Wizard logging:
For Password Manager 5.6.x and 5.7.0:
For Password Manager 5.7.1 and later:
One Identity does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 "Description of the Microsoft Windows registry": http://support.microsoft.com/default.aspx?kbid=256986.