Test connection and Check Password fails for Oracle Asset with error "Login failed for user:<username> because the username/password is incorrect or the case does not match." (4293105)

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Test connection and Check Password fails for Oracle Asset with error "Login failed for user: because the username/password is incorrect or the case does not match."
설명

Testing connection or performing check password to an Oracle asset configured in Safeguard returns the following message:
"ORA-12514: TNS:listener does not currently know of service requested in connect descriptor" OR
"ORA-01017: invalid username/password; logon denied" OR
"Login failed for user:<username> because the username/password is incorrect or the case does not match." OR
"Login failed because the username/password is incorrect or the case does not match."
원인

The Oracle platform is case sensitive for the service account and managed account names.
해결 방안

- Identify the SERVICE_NAME from the tnnames.ora, enter this into the "Instance" field on the "Connection" tab on the Safeguard Asset.
- Ensure the service account is entered in the correct case for the Oracle user (ie. what is reported by select username from dba_users;). Typically, Oracle accounts are in UPPER case.

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권장 콘텐츠

제품:: One Identity Safeguard for Privileged Passwords
6.13.1, 6.13, 6.12.1, 6.12, 6.11.1, 6.11, 6.10.1, 6.10, 6.9.x, 6.8, 6.0.6 LTS, 6.7.3, 6.7.2, 6.7.1, 6.7, 6.6, 6.0 LTS, 2.11.2, 2.11.1, 2.11, 2.10, 2.9, 2.8, 2.7, 2.6, 2.5.1, 2.5, 2.4, 2.3, 2.2; Safeguard On Demand
Hosted; Safeguard for Privileged Passwords On Demand
Hosted

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