With Object Browser, clear the current value for DPRProjectionStartInfo.LastStart for the given configuration.
One may also use the "Reset" button on the "Start up configurations" tab for the sync project within Synchronization Editor.
For Starling CertAccess where Object Browser is not available and there is no Synchronization editor the only way to clear the laststart value is by logging onto the operations support portal with an applicable account, then locate the frozen jobs and select the option "Continue with the success process step" for each one.
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