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Password Manager 5.9.5 - User Guide (English)

Using a Passcode to Create or Update Your Questions and Answers Profile

Using a Passcode to Create or Update Your Questions
and Answers Profile

If you have forgotten your password and, at the same time, are not registered with Password Manager or have forgotten your answers to security questions, you must obtain a temporary passcode from the help desk before you can create or update your Questions and Answers profile and reset your forgotten password.

To create or update your Q&A profile by using passcode

  1. Connect to the Self-Service site by using the procedure outlined in Connecting to Self-Service Site
  2. On the Home page, click I Have a Passcode.

    NOTE: HelpDesk may request you to check for a push notification through Starling 2FA application on your mobile.
  1. Follow the steps in the wizard to complete the task.

Change Language

Changing security questions language

During registration, an unregistered user can view the Change language link using which the user can view and select one of the languages configured by the Administrator. When the user chooses a different language, the security questions appear in the same language and the user can register the Q&A Profile in the chosen language.

For example, if an administrator has chosen the Default language as English (United Kingdom), an unregistered user while trying to register will view the security questions in English (United Kingdom) as it is the configured default language and the user can change the language by clicking the Change language link and choose the preferred language for registration.

Both the registered and the unregistered users can view the Change language option in the following Manage My profile workflow, and in a custom action Edit Q&A profile.

NOTE: Change language link is available in the Register page only for the unregistered users.

Resetting My Password

Resetting Your Password

You can reset your forgotten password by using the Self-Service site, provided that you have the appropriate permissions to do so. Password Manager allows you to reset your password before you log on to the network (from the Windows logon screen), and when you are already logged on to the system.

Depending on the settings configured by your administrator, you can reset password in one or several systems, and provide either the same password or different passwords for selected systems.

To reset your password

  1. Connect to the Self-Service site by using the procedures outlined in Connecting to Self-Service Site.
  2. On the Home page, click Forgot My Password.
  3. Select one of the following methods to reset your password.
    • Corporate authentication:Authenticate the users using corporate authentication method, only if the administrator has enabled the option to authenticate.
    • Security questions: Select Security questions to authenticate and reset the password, by answering the questions configured during registration.
    • Personal contact method: Select Email and, click Get Passcode to receive passcode on your registered email address. Type the passcode in Passcode text box and click Next to authenticate and reset the password.

    NOTE: Only selected methods display and are available for use to reset the password, which the administrator selects in Authentication Methods.

    NOTE: HelpDesk may request you to check for a push notification through Starling Two Factor application on your mobile.
  4. Click Next.
  5. Type and confirm your new password. Click Next. Your password was successfully reset.

Changing Your Password

You can change your password provided that you have the appropriate permissions to do so.

Depending on the settings configured by your administrator, you can change your password in one or several systems, and provide either the same password or different passwords for selected systems.

To change your password

  1. Connect to the Self-Service site by using the procedures outlined in Connecting to Self-Service Site.
  2. On the Home page, click Manage My Passwords.
  3. Follow the steps in the wizard to complete the task.
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