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Starling CertAccess Hosted - Web Portal User Guide

General tips and getting started Requests Attestation Responsibilities Managing data Managing user permissions for the Web Portal Setting up and configuring request functions Appendix: Attestation conditions and approval policies from attestation procedures

General tips and getting started

You can use the Web Portal to request and cancel products, and to renew current requests with limited lifetimes. If you own the respective entitlements, you can also approve requests and cancellations, and perform attestation.

NOTE: This guide describes the Web Portal with its factory settings. Your version of the Web Portal may be different because your Web Portal may have been customized.

In addition, which Web Portal functionality is available to you is controlled by a role model in the database. This guide describes all the Web Portal functions. If you cannot find one of the functions described here in your Web Portal, it may be due to insufficient permissions. In this case, ask your administrator.

Tips for using the Web Portal
  • Enable JavaScript in your browser for the Web Portal to work.

  • A minimum screen resolution of 1280x1024 pixels is recommended with at least 16-bit color in order to optimize the user interface graphics. A display size of at least 9.7 inches is recommended for mobile displays, for example, when using a tablet.

  • Supported browsers:

    • Internet Explorer 11 or later

      NOTE: Starting February 1, 2022, One Identity Starling will no longer support Internet Explorer 11.

    • Firefox (release channel)

    • Chrome (release channel)

    • Safari (current version)

    • Microsoft Edge (release channel)

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Logging on and off

You must be logged onto the system to be able to work with the Web Portal. In order to login, you must know the URL of the Web Portal in your organization. Ask your system administrator for this information.

TIP: If you do not yet have an account, contact your manager.

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Logging off

When you want to finish working with the Web Portal, log off from the system.

To log off from Web Portal

  • In the header, click (Profile) > Sign out.

Navigation and use

This chapter describes how you navigate through the Web Portal and how to utilize the Web Portal.

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