Return
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Title
When using Directory Asset Scan the "Network Address" shows ----------- -
Description
When using Directory Asset Scan the "Network Address" of an asset is empty and just shows a set of hyphen symbols "-----------".
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Cause
This occurs when the Computer object is AD, doesn't have a dnshostname attribute set. -
Resolution
1/ Update the Computer in Active Directory computer object so it has the correct DNSHostName2/ Wait for the Directory to synchronise again in Safeguard (default is 15 minutes) or from Admin tools | Asset | Select your Directory | Synchronise Now button on the toolbar.3/ Check the Asset is updated with the correct DNSHostName