When attempting to join Safeguard for Privileged Passwords to Starling for 2 Factor Authentication, the user selects "Join to Starling" but the web browser displays:
"You must be a One Identity Hybrid collaborator or an Organization Admin for your Starling organization in order to join to Starling".
"The join process should be started from within Safeguard using the button/link provided. If you used this method and are seeing this error then please contact our Support team."
Click Organization Admins
Locate the user attempting to perform the Join, click the 3 dots - Promote to Organization Admin
Attempt the Join again from Safeguard.
*Note that the settings need to be changed at the Starling level, not the Starling 2FA level, a user can be a Primary Administrator of the 2FA subscription, but this will not allow the join.*