When attempting to join Safeguard for Privileged Passwords to Starling for 2 Factor Authentication, the user selects "Join to Starling" but the web browser displays:
"You must be a One Identity Hybrid collaborator or an Organization Admin for your Starling organization in order to join to Starling".
"The join process should be started from within Safeguard using the button/link provided. If you used this method and are seeing this error then please contact our Support team."
Open https://account.cloud.oneidentity.com/settings
Click Organization Admins
Locate the user attempting to perform the Join, click the 3 dots - Promote to Organization Admin
Attempt the Join again from Safeguard.
*Note that the settings need to be changed at the Starling level, not the Starling 2FA level, a user can be a Primary Administrator of the 2FA subscription, but this will not allow the join.*
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