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Title
Password fails to change on Unix / Linux assets with error"The platform responded with unexpected data: Enter New UNIX password:" -
Description
Changing password for account managed_acct.The platform responded with unexpected data:Enter New UNIX password:Password for account managed_acct has not been changed.Saving task results.
Task completed with failure
Clicking on Show More | SSH Communications shows the target asking for a new password 3 times:
[sg_svc_acct@assetname ~]$ "))Day, Month DD, YYYY HH:MM:SS Debug Send : unset TERM; stty -echo; LANG=C; LC_ALL=C; SUDO_PROMPT='SUDO password for %p:'; export LANG LC_ALL SUDO_PROMPT; echo "INIT_CHECK=$?"Day, Month DD, YYYY HH:MM:SS PM Debug RECV buf(("unset TERM; stty -echo; LANG=C; LC_ALL=C; SUDO_PROMPT='SUDO password for %p:'; export LANG LC_ALL SUDO_PROMPT; echo \"INIT_CHECK=$?\"INIT_CHECK=0[sg_svc_acct@assetname ~]$ "))Tuesday, October 26, 2021 8:35:14 PM Debug Send : grep -q '^managed_acct:' /etc/passwd; echo "CHECKUSER=$?"Day, Month DD, YYYY HH:MM:SS PM Debug RECV buf(("CHECKUSER=0[sg_svc_acct@assetname ~]$ "))Day, Month DD, YYYY HH:MM:SS PM Debug Send : sudo passwd managed_acct; echo "CHGPASS=$?"Day, Month DD, YYYY HH:MM:SS PM Debug RECV buf(("Changing password for user managed_acct.New password: "))Day, Month DD, YYYY HH:MM:SS PM Debug Send : **secret**Day, Month DD, YYYY HH:MM:SS PM Debug RECV buf(("Retype new password: "))Day, Month DD, YYYY HH:MM:SS PM Debug Send : **secret**Tuesday, October 26, 2021 8:35:16 PM Debug RECV buf(("Enter new UNIX password: ")) -
Cause
This issue is caused by the target asset asking for a the new password more times than normal. -
Resolution
This is a configuration on the target asset itself. This issue is usually caused by non-standard setup of PAM (Pluggable Authentication Module).