Return
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Title
An Asset is not listed in the New Access Request list for a session request -
Description
An asset that is part of an Access Request Policy does not show up in the New Access Request List for any user in the Entitlement.
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Cause
An asset cannot be directly requested without an account specified in the Access Request Policy.
It will not populate if the Asset-Based Session Access setting in the Access Request Policy is set to None. -
Resolution
Set the Asset-Based Session Access setting to User Supplied, Directory Account, or Linked Account.
- User Supplied will require the user to have valid credentials that have remote access privileges.
- Directory Account will use an existing directory account that has been added in Safeguard.
- Linked Account will allow the user to specify one of their Linked Accounts found in their User settings.