How to apply a Diagnostic Package through the Support Kiosk (4226563)

Appliance Administrators can execute a trusted, secure appliance diagnostics package to help solve issues with configuration, synchronization, and clustering, as well as other other internal challenges. The appliance diagnostics package is available from the web Support Kiosk, not the Serial Kiosk (Recovery Kiosk). The appliance diagnostics package can be used even when the appliance is in quarantine. To protect against external threats, Safeguard rejects illegitimate appliance diagnostics packages. The manifest file in the appliance diagnostics package lists criteria that may include the minimum Safeguard version, appliance ID, and expiration time-stamp UTC. New product code and database changes are not included in an appliance diagnostics package.

You will need to be physically standing in front of the Safeguard appliance, with a laptop and an ethernet cable. 

1. Connect an Ethernet cable from the laptop to the MGMT port on the back of the appliance. 

2. Set the IP address of the laptop to 192.168.1.100, the subnet mask to 255.255.255.0, and no default gateway. 

3. Open a browser on the laptop and navigate to the IP address of the MGMT port (https://192.168.1.105). Proceed past the certificate warning, if necessary. 

If you have problems accessing the configuration interface, check your browser Security Settings or try using an alternate browser. 

4. In the left hand menu, select Support Kiosk, and then select Diagnostic Package

1. To load for the first time, click Upload, select the file that has an .sgd extension, then click Open.
   • If the upload criteria is not met, the appliance diagnostics package is not uploaded and a message like the following displays: The minimum Safeguard version needed to run this diagnostic package is <version>. 
   • If the upload is successful, the Diagnostic Package Information displays with a Status of Staged. Select Execute and wait until the Status changes to Completed.
2. Once uploaded, you can:
   • Select Download Log to save the log file. Audit log entries are available through the Activity Center during and after execution and are part of the appliance history.
   • If the Expiration Date has not passed, you can select Execute to execute the appliance diagnostics package again. 
   • Select Delete to delete the appliance diagnostics package, the associated log file, and stop any appliance diagnostics package that is running. Before uploading a different appliance diagnostics package, you must delete the current one because there can be only one appliance diagnostics package per appliance.