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Title
What does it mean when Safeguard reports that it is "Sick" -
Description
In regards to the Appliance Sick event, this can various issues, there are 6 categories for appliance sick events which can be distinguished by the errormessage prefix -
Resolution
Audit Log is sick : <reason>
There is an error in the underlying audit log database. The reason will provide more details about the exact issue. Typically this is due to loss of consensus as a result of network connectivity. This may be the result of temporary network conditions and, if so, it will resolve automatically after a few minutes. If not, check network connectivity between Safeguard nodes. After ruling out network connectivity, generate a support bundle and contact Support.
Access Request Workflow is sick : <reason>
There is an error in the underlying password workflow database. The reason will provide more details about the exact issue. Typically this is due to loss of consensus as a result of network connectivity. This may be the result of temporary network conditions and, if so, it will resolve automatically after a few minutes. If not, check network connectivity between Safeguard nodes
Appliance Resource Usage is sick : <reason>
A Safeguard process or underlying database is exhibiting unexpectedly high OS resource usage (CPU, Memory, Disk). The reason will provide more details about the exact issue. Restarting the appliance may resolve this issue.
Cluster Connectivity is sick : <reason>
There is an error in the VPN connection between Safeguard nodes. The reason will provide more details about the exact issue. This may be the result of temporary network conditions and, if so, it will resolve automatically after a few minutes. If not, check network connectivity between Safeguard nodes on the public IP address since the VPN is tunneled over the public IP.
Policy Data is sick : <reason>
There is an error in the underlying policy database. The reason will provide more details about the exact issue. Typically this occurs when a replica has lost network connectivity to the primary. This may be the result of temporary network conditions and, if so, it will resolve automatically after a few minutes.
Sessions Module is sick
There is an error in the embedded sessions module. This issue can occur only on SPP 2.x as the internal sessions module was removed in later versions. Typically, restarting the sessions module will resolve this issue -
Additional Information
Details about the appliance, and performance graphs can be found under Admin Tools > Settings > Appliance > Appliance Information. Network tools to assist with troubleshooting connectivity can be found under Admin Tools > Settings > Appliance > Network Diagnostics.