Return
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Title
Error: "Error: Failed to license Windows which is required to complete initial setup. Check both your license and network configuration. Error Code: -1073418124." -
Description
Error: "Error: Failed to license Windows which is required to complete initial setup. Check both your license and network configuration. Error Code: -1073418124." when attempting to license the Safeguard Virtual Image via a Microsoft KMS (Key Management Server) server.
What Microsoft Operating System license is required for the VM? -
Resolution
The Safeguard VM requires a Windows 10 LTSC (Long-Term Servicing Channel) 2019 license. This is not supplied by Quest / One Identity.
If validating via KMS
- Validate the VM has access the KMS server port on TCP/1688- If specifying KMS server by a DNS name, validate the DNS server specified in the Kiosk is correct- Validate both the VM and KMS server have the correct time & date- Validate that the KMS server can issue licenses for Windows 10 LTSC 2019. A KB may be needed:- Setup new KMS Client Setup Keys: https://docs.microsoft.com/en-us/windows-server/get-started/kmsclientkeys
If validating via Product Key- Ensure the VM has access to the Internet to allow the Product Key used to be verified by Microsoft.- Ensure a DNS server has been set that can resolve external addresses.
- Ensure the VM has the correct time & date
- Ensure the HTTPS traffic is not being intercepted by a man in the middle (MIMT) HTTPS transparent proxy such as a Sophos UTM, or Fortinet.