How to remotely access the Kiosk via the Lights Out Management / BMC / IPMI interface. (4256711)

When performing the initial configuration of your SPP appliance, please ensure that the Lights Out Management (BMC) is configured. This will be needed in the event that you experience a disaster recovery situation where the appliance becomes inaccessible through the web client. 

The Kiosk can be used to reboot or shutdown, generate a support bundle, perform a factory reset, or reset the admin password. For tasks that require generating a challenge key, please contact One Identity Support, who will provide the challenge response.

Configuration settings for the Lights Out Management (BMC) can be found in the SPP Client under:

Administrative Tools | Settings | Appliance | Lights Out Management (BMC) 

A static IP address will need to be assigned, and a network cable will need to be connected to the IPMI ethernet port on the back of the appliance. This is in addition to the standard X0 network interface. 

More information on configuring the BMC settings can be found in the Administration Guide 

OPTION 1: Login via SSH

The SPP Kiosk Console can be accessed via Putty, Linux command line, or your preferred SSH Client.

Connect to the IP assigned to the IPMI interface and login with the Admin user. (Default credentials are ADMIN/admin)

At the prompt run: start /system1/sol1 

There may be a delay. Please wait for it to connect, and then the information in the below image will be displayed. 

 



Use the arrow keys to navigate. Press the right arrow to select a menu option, press the left arrow to return to the menu list, press up or down to select a different menu option.

If the screen freezes, or displays distorted information, you can press CTRL+R or CTRL+D to refresh the screen.

To exit the Kiosk press Enter, then press ESC, then press SHIFT+T. At the prompt then type exit.

If the appliance is in Quarantine, please generate a Quarantine Bundle from the Kiosk menu and copy the file to a network share. After the bundle is retrieved, perform a Reboot via the Kiosk, to see if the appliance will recover on its own. If it remains in Quarantine, a Factory Reset will likely be necessary.

NOTE: In some circumstance after entering start /system1/sol1  the window hangs "<Enter>, <Esc>, and then <T> to terminate session (press the keys in sequence, one after the other)" is not displayed, and the Kiosk never opens. You can attempt to fix the SSH connection, by navigating to the IPMI via web browser and selecting Maintenance | Unit Reset | Select Reset. After 2 minutes re-attempt the SSH connection.

OPTION 2: Login via Web Browser

Note: it is not possible to copy and paste when using the Java viewer.

In your browser, go to the IP address of your IPMI interface. (ie. https://10.10.10.10), and login with your BMC admin account (Default is ADMIN/admin)

Login to the Kiosk via the web by navigating to Remote Control | Select Launch SOL