Return
-
Title
INVALID PASSWORD attempting to access on One Identity Safeguard GUI -
Description
When logging in using Active Directory credentials - User receives Invalid password message accessing the One Identity Safeguard desktop client or web interface.
-
Cause
Users Active Directory Password is not being entered correctly. When Safeguard is configured to communicate with Active Directory, and the user selects from the dropdown menu to connect to a configured domain, then the user needs to input a valid username and password that is correct in Active Directory. -
Resolution
Ensure the username and password is correct, and test entering the same username and password combination to another domain connected client to confirm the password is correct. -
Additional Information
If secondary authentication is configured, verify that the users token is correctly configured and working as expected. Verify with the Two-Factor Authentication Admin to see if the logs show any issue with a users authentication attempt.