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Title
How to enable the Cloud Assistant feature for access request approvals in SPP? -
Description
How to enable the Cloud Assistant feature for access request approvals in SPP? -
Resolution
RESOLUTION:
The Cloud Assistant feature can be enabled when you join Safeguard for Privileged Passwords to Starling.To enable cloud assistant:1. Join SPP to Starling via Web UI2. Enable the Cloud Assistant service by logging in to your Starling subscription account and enable the Cloud Assistant service.3. Login to SPP via Web UI and enable the "Register as a sender with Cloud Assistant" toggle under the External Integration > Starling pane.4.It is the responsibility of the Security Policy Administrator to define the users who are authorized to use Cloud Assistant to approve access requests via Web UI > Navigate to Security Policy Management | Cloud Assistant > Add the approver users hereNote: Only users with an email address defined will be available in the list.5. Login to Starling cloud and click on the Cloud Assistant tile to configure the Channels you would like to use either Teams or Slack and follow the steps based on which channel will be enabled.For example: Teams will provide the option to download a Cloud Assistant app that can then be uploaded to Teams under Apps > Manage your apps > upload an App > Upload a custom app.Slack has the option to add cloud assistant app to Slack directly if the user is a Slack Workspace Administrator, otherwise, the channel will provide another option where a link would need to be shared with your Slack Workspace Administrator to complete this step.Approval requests will be sent to the Cloud Assistant application within Teams or Slack based on the approver defined in the Access request policy and also added as a Cloud Assistant approver as shown in step 4 above.