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Title
Unable to enable File Requests under Global Services -
Description
Unable to enable File Requests under Appliance Management | Appliance | Global Services
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Cause
Product defect 461588.
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Resolution
WORKAROUND
Enable File Requests via the Safeguard Swagger API.
- Go to the swagger web interface (https://ip_of_safeguard/service/appliance/swagger/), click "Authorize" and click "Authorize" again under oauth2 (OAuth2, implicit), input username and password to authorize the session, click "Close" back to the swagger API page
- Go to GET /v4/ServiceConfig, click Try it out and Execute. Review the current settings in the response body and copy the response body.
- Go to PUT /v4/ServiceConfig, click Try it out, and Execute. Paste the copied settings to the request body or modify the prefilled settings, set "FileRequestsEnabled": true, and click Execute to update the settings.
- Verify that File Requests has been enabled by navigating from the SPP web interface to Appliance Management | Appliance | Global Services
STATUSIssue fixed in version 8.0 LTS. The latest version can be downloaded from here
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Change Request
461588