Return
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Title
SPP portal MFA fails to initiate when used for the first time every session -
Description
When customers log in to the SPP portal using MFA, they always need to log in a second time before they are finally logged in.
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Cause
The SPP link used contains the session ID from a past session causing SPP to reset the page when logging in, it has nothing to do with connectivity between SPP and the MFA provider.
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Resolution
Refreshing the page will let SPP get a fresh session ID which ensures the security of each and every session the user use to connect to SPP securely.
Check if the page URL contains only the IP address/FQDN of SPP to prevent a forced reset on the page. This is important if the page is kept in favourites.