The Basic Settings > Troubleshooting menu provides a number of diagnostic commands to resolve networking issues. Logfiles of One Identity Safeguard for Privileged Sessions (SPS) can also be displayed here — for details, see Viewing logs on One Identity Safeguard for Privileged Sessions (SPS) in the SPS Administration Guide.
The following commands are available:
ping: Sends a simple message to the specified host to test network connectivity.
traceroute: Sends a simple message from SPS to the specified host and displays all hosts on the path of the message. It is used to trace the path the message travels between the hosts.
connect: Attempts to connect the specified host using the specified port. It is used to test the availability or status of an application on the target host.
To execute these commands:
Navigate to Basic Settings > Troubleshooting.
Enter the IP address or the hostname of the target host into the Hostname field of the respective command. For the Connect command, enter the target port into the TCP port field.
Use an IPv4 address.
Click the respective action button to execute the command.
Check the results in the pop-up window. Log files are displayed in a separate browser window.