Testing connection or performing check password to an Oracle asset configured in Safeguard returns the following message:
ORA 01017: Invalid Username/Password; Logon Denied
ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
Identify the SERVICE_NAME from the tnnames.ora.
Update the functional account used to connect to managed Assets and any managed account names to use UPPERCASE for the user name.
Remember to refresh the Safeguard interface and verify the user ids are upper cased after saving.
A further note is that Safeguard is sending an Oracle Service Name when performing the Test, Check and Change. The Client is incorrectly indicating Instance.