Return
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Title
OneLogin - Desktop Pro Certificate Prompt Not Appearing Due to Firewall SSL Inspection -
Description
Users did not see the certificate selection prompt in the browser during authentication Users were required to manually log in even though they were already signed in through OneLogin Desktop ProThe issue persisted across supported browsers and updated client versions -
Cause
SSL/TLS inspection was enabled on the firewall without an exclusion for OneLogin traffic, which interfered with certificate-based authentication -
Resolution
Added an SSL/TLS inspection exclusion for OneLogin traffic on the firewall
- This allowed OneLogin certificate traffic to bypass decryption and inspection, which restored the browser’s ability to display the certificate selection prompt during authentication
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Using the latest supported version ensured compatibility with browser certificate handling and eliminated potential issues caused by outdated client versions
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Change Request
03063174 -
Additional Information
The issue was related to firewall configuration and not a platform-wide service issue Some users were able to authenticate successfully, indicating inconsistent impact depending on network or device configuration