When using an Argentina phone number for phone based authentication the following error occurs: "Phone number format is invalid..." (180749)

When using an Argentina phone number for phone based authentication the following error occurs: "Phone number format is invalid..."

When using an Argentina phone number for phone based authentication the following error occurs: "Phone number format is invalid. Contact your system administrator. "

Product defect

WORKAROUND:

As a workaround add "54" to the list of country codes:

1. Open "C:\Program Files\Dell\One Identity Password Manager\Service\QPM.Service.Host.exe.config" on the Password Manager server

2. Search for "<phoneVerification serviceUrl="https://api.telesign.com/1.x/soap.asmx" countryPhoneCodes="

3. After "countryPhoneCodes=" search country code sequence ",53,55" and add "54,", so it  looks like ",53,54,55"

4. Save changes

5. Restart Password Manager service

6. Test your Argentina's codes

Status:

This issue will be resolved in a future release of Password Manager.

TF00505792