-
Title
How to hide the "Forgot My Password" option in the user site when account is locked for version 5.6.1? -
Description
When a user, having his account locked, logs into Password Manager, the page displays (2) options:
- Forgot My Password
- Unlock My Account
If the user selects Forgot my password the following message is received after having answered questions and entering a new password:
Failed to reset your password
Since a locked account must first be unlocked before selecting Forgot My Password is it possible to hide the option until the account is unlocked?
-
Cause
Product Design. -
Resolution
WORKAROUND
It is possible to hide the Forgot My Password option within the Password Manager configuration file (shared.storage).
In order to do this please the steps below:
WORKAROUND 1
1. Backup the scenarios.sml file located on the Password Manager server:
C:\Program Files\Dell\One Identity Password Manager\Service\Resources\scenarios.xml
2. Open scenarios.xml file
3. Find <scenario shortName="UserResetPassword"
4. Under <disabledReasons> line add the following line:
<reason name="accountLocked" value="DisableIfTrue" />
5. Save the changes
6. Immediately after that open the Password Manager Admin site and navigate to General Settings, and click the Save button.
7. Check the changes on the User siteWORKAROUND 2
1. Backup the shared.storage file located on the Password Manager server:
C:\ProgramData\Dell\Password Manager\shared.storage
2. Open shared.storage file
3. Find <scenario shortName="UserResetPassword"
4. Under <disabledReasons> line add the following line:
<reason name="accountLocked" value="DisableIfTrue" />
5. Save the changes
6. Immediately after that open the Password Manager Admin site and navigate to General Settings, and click the Save button.
7. Check the changes on the User site