After recently updating the certificate for Password Manager the following error is displayed on the Self-Service site.
The Event Viewer errors may contain the "there was no endpoint listening" message and the port (8081 by default) may not be listed in netstat -abn
Event Viewer errors may also show something similar to the following:
Password Manager does not recognize the certificate thumbprint.
If these two values are different then the following resolution will fix it.
Clear and refresh the certificate thumbprint value by following the guidance below:
The Self-Service site should now open successfully with the correct certificate, as specified in:
PMAdmin | General Settings | Reinitialization | "Certificate name: