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Title
Unable to login to PM Admin site when Starling 2FA is enabled Error: Mobile number is not registered for the current user.Please register your mobile number and try again. -
Description
1. Login to PM admin site.
2. Enable starling 2FA for administrators and select "OtherMobile" as user's AD attribute & click save.
3. Now try to login to PM admin site with administrator.
Error : Mobile number is not registered for the current user.Please register your mobile number and try again.
Expected Behavior : It should allow administrator to login by asking SMS/Phone/Push notification
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Cause
Product defect TF00140507 -
Resolution
Workaround:
- Stop PMService service
- Navigate to “Installation folder\Service” folder.
- Open QPM.Service.Host.exe.config file in notepad. Search for “MobileUserAttribute” under appSettings.
- Set value of the setting to “otherMobile” (please ref below screenshot). Save changes & close notepad.
- Start PMService service
STATUS:This product defect will be addressed in a future release of the product. -
Change Request
TF00140507