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Title
Duplicate Logon icons when SPE is installed -
Description
On Windows PC or laptop, when the SPE is installed, there are duplicate icons to log into the computer both for User and "Other User".
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Cause
There is conflict with other identity management software installed on the host machine.
In the case of a laptop, check to see if fingerprint reading software is installed. Products such as Lenovo Fingerprint Software has been known to cause this problem.
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Resolution
WORKAROUND
- Check Programs and Features for other Identity Management software applications.
- Check the registry in: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers
- Another product for enforcing password policy rules that shows up in Programs and Features as "Password Policy Client" can cause this issue.
- In some cases, there are other versions that will not conflict such as ThinkVantage Fingerprint Software which does not have such issue.
- Updating or uninstalling the conflicting software might resolve the issue.