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Title
Workflow settings, what does "Depending on the current user status " mean? -
Description
There is a configuration setting on Workflows for Availability called Depending on User Status.
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Resolution
Depending on User Status
Select this option to enable Workflows on the Self Service or Helpdesk sites according to the user status.
Examples:
- User is not registered
- User has only registered with Questions and Answers
- I have a Passcode
- If the user is locked out
If the user’s Questions and Answers profile is locked, then no workflows are enabled on the Self-Service site, and the user should contact their local Helpdesk.
The following is the default criteria for enabling and disabling workflows on the Helpdesk site:
- If the user is not registered then Reset Password, Unlock Account and Assign Passcode workflows are enabled
- If the user's account or Questions and Answers profile is locked, but the user is registered then all Helpdesk workflows are enabled