Return
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Title
Password Manager Service is crashing repeatedly or CPU 100% for Password Manager process -
Description
Password Manager Service will go down after 5 minutes.
Windows Event ID 1026 appeared in Event log as follows:.NET RuntimeApplication: QPM.Service.Host.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.IO.IOExceptionat Lucene.Net.Index.IndexWriter.HandleMergeException(System.Exception, OneMerge)at Lucene.Net.Index.IndexWriter.Merge(OneMerge)at Lucene.Net.Index.ConcurrentMergeScheduler+MergeThread.Run()Exception Info: Lucene.Net.Index.MergePolicy+MergeExceptionat Lucene.Net.Index.ConcurrentMergeScheduler.HandleMergeException(System.Exception)at Lucene.Net.Index.ConcurrentMergeScheduler+MergeThread.Run()at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)at System.Threading.ThreadHelper.ThreadStart() -
Resolution
WORKAROUND
Password Manager version 5.6.X:- Stop the Password manager service
- Proceed to C:\ProgramData\Dell\EAF\ on the Password Manager server
- Delete the guid that is listed.
- Start the Password Manager service.
Password Manager version 5.9.X:
- Stop the Password manager service
- Proceed to C:\ProgramData\One Idenity\EAF\ on the Password Manager server
- Delete the guid that is listed.
- Start the Password Manager service.
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Additional Information
C:\programdata\Dell\EAF directory is for PM 5.6.2->