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Title
Logo is not displayed on User and/or Helpdesk Sites. -
Description
Sometimes logos may not be displayed on the User and/or Helpdesk sites when applied or changed. -
Cause
This may be caused by web pages being cached or a permissions issue. -
Resolution
Resolution 1
Clear the cache on the web browser
To clear Cache in IE- Select Tools (via the Gear Icon) > Safety > Delete browsing history.... ..
- Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
To clear Cache in Firefox- From the History menu, select Clear Recent History. ...
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
- Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
To clear Cache in Chrome
Click the Chrome menu on the browser toolbar. In the dialog that appears, select the checkboxes for the types of information that you want to remove. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
Resolution 2
For Password Manager 5.7.1 and later:
Check that the permissions for the "Application Pool Identity" account is not missing from each of the "app_data" folders located in the "Admin", "Helpdesk" & "User" folders in "C:\Program Files\One Identity\ Password Manager\Web"
Please note: If the self service site is installed on a DMZ server ensure that the "Application Pool Identity" account used to install this feature has permissions on the Password Manager host for the "User" folder in "C:\Program Files\Dell\One Identity Password Manager\Web". If this is not done the logo will not display on the self service site on the DMZ server.
Resolution 3
If the logo was just changed, you can try a restart of IIS on both the internal and external servers.