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Title
Custom Logo is not displayed on PMSelfService and/or PMHelpdesk Site -
Description
Sometimes custom logos may not be displayed on the SelfService or Helpdesk site when applied or changed.
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Resolution
Resolution 1
Clear the cache on the web browser
To clear Cache in Edge- Select Tools (via the ... top right) > Delete browsing history.... ..
- Ensure to check Cached Images and files, then click Delete.
To clear Cache in Firefox- From the History menu, select Clear Recent History. ...
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
- Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
To clear Cache in Chrome
Click the Chrome menu on the browser toolbar. In the dialog that appears, select the checkboxes for the types of information that you want to remove. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
Resolution 2
Check that the permissions for the Application Pool Identity account are not missing from each of the app_data folders located in the Admin, Helpdesk & SelfService folders in C:\Program Files\One Identity\ Password Manager\Web.
Please note: If the SelfService site is installed on a DMZ server ensure that the Application Pool Identity account used to install this feature has permissions on the Password Manager host for the SelfService folder in C:\Program Files\One Identity\Password Manager\Web. If the account does not have permissions, the logo will not display on the SelfService site on the DMZ server.
Resolution 3
If the logo was recently changed, restart IIS on both the internal and external servers.