Offline Password Reset link not displayed in Windows client(s) (4286740)

You may have noticed that the Offline Password Reset Tool link does not get displayed in Windows clients, if the clients’ display language is configured to: ‘English (United Kingdom).

This is a product defect (TF00786222).

WORKAROUND

1) Please make sure that the following policy is also configured: ‘Set custom name for the Offline Password Reset button (command link) in English’;

2) Please make sure to also manually add the following registry entry to the affected Windows client(s):

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\One Identity\Password Manager\Local Password Reset\2057

Followed by String value named ’text’ with the value of ‘Offline Password Reset’.

STATUS:

This will be fixed on a future release of the product. Please refer to this article for updates or contact support referencing the defect ID TF00786222.