Return
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Title
Error: "Invalid reCAPTCHA.Please try again (timeout-or-duplicate)" -
Description
A scenario where the reCAPTCHA v3 is configured and the error "Invalid reCAPTCHA.Please try again" is experienced searching the same user several times.
The following data is gathered in the QPM.UI.User.MVC verbose logging.
"2022-03-25 09:12:22:997 I [5908:21] QPM.UI.Common.MVC.dll IdentificationViewModel.reCaptchaVersion3() >> responseString from the url: {"success": false,"error-codes": ["timeout-or-duplicate"]}" -
Cause
Product defect 304807, Password Manager is not correctly handling browser sessions and is using the same response code returned by Google reCAPTCHA servers. -
Resolution
WORKAROUND
None
STATUS
The following bug ID 304807 has been created to address this issue and it will be fixed in a feature release version. Please refer to this article for updates or contact support referencing the Product defect ID: 304807.
Also, the following Enhancement Request id 304799 has been raised to improve the error message returned.
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Change Request
304807