Workaround:
The duration can be increased by minutes from 60 minutes to for instance to 1440 minutes (equals 24 hours):
Home | Default Management Policy | Expand the Helpdesk Workflows | Select the Assign Passcode workflow
When the workflow opens click on the Assign Passcode in the right pane. Then adjust the Passcode lifetime to 1440 (24 hours). Make sure you select ok and save the changes or it will not commit the changes.
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