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"System error occurred" appears on the Self-service site when selecting a user:
The event viewer logs the following error:
Resolution
Found the old service account in the "Fine-Grained Password Policy" in the ACL extension. After swapping this out for the new account everything started working.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Password Manager
5.6.3
Topic(s):
Configuration
Article History:
Created on: 3/11/2019 Last Update on: 5/7/2023
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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