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Title
Unable to install/upgrade 5.9.x receiving an error: "Setup has detected an unsupported version of Password Manager on this computer." -
Description
Unable to install/upgrade 5.9.x receiving an error: "Setup has detected an unsupported version of Password Manager on this computer. You can upgrade Password Manager over version 5.8.2 or later..." -
Cause
Product design, not able to in-place upgrade to 5.9.x from versions older then 5.8.x. -
Resolution
WORKAROUND
- Create and Export from the existing installation within the PMAdmin site | general settings | import/export (save export Password)
- Uninstall Password Manager from Add/Remove Programs or Programs & Features
- Install 5.9.x from the installation media.
- Launch PMAdmin site and select unique instance of Password Manager
- Import the settings from step 1 within the PMAdmin site | general settings | import/export
Note: Additional solutions are available on upgrading as well has creating an export file if more detailed information is required.
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Attachments
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Additional Information
Running the migration wizard is required on 5.7.0 and older versions due to security enhancements.
