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Title
Your password has expired -
Description
When user clicks "Manage My Password" to change his/her password, the following error occurs:
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Cause
The issue described will occur if the user upon failing from changing the password via the "Forgot My Password" option tries to change the password via the "Manage My Password" option.
When the "Password history is enforced" option is enabled in the "Reset password in Active Directory" activity within the "Forgot My Password" workflow, if the password introduced exists in the "History Password" queue the following error will appear:
Also, option "User must change password at next logon" will get ticked in AD:
Therefore, if the user decides to change his/her password via the "Manage My Password" option, the "Password has expired" message will appear.
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Resolution
WORKAROUND1:
Return to the "Forgot My Password" option to introduce a new password which does not exist in the "Password History" queue. This will clear the "User must change password at next logon" flag in AD.WORKAROUND2:
Un-check flag "User must change password at next logon" via ADUC for the user affected.STATUS:
R&D has raised enhancement request #84678 to improve this behavior. Our Product team will consider this enhancement to be included in a future release of Password Manager. -
Change Request
VSTS84678