Return
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Title
Error Description: Padding is invalid and cannot be removed -
Description
Search user on User site and Helpdesk site produces the following error in Event Viewer logs:System.Security.Cryptography.CryptographicException: Padding is invalid and cannot be removed. -
Cause
More than one PM server in the environment.
In logs, it was also observed that at some point - PM instances are missing from configuration (on some PM servers there were 2 instances, on other ones 3 instances out of 4 instances).
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Resolution
1. Stop the password manager service for all 4 PM servers.2. Navigate to C:\ProgramData\Dell\Password Manager3. Backup the local.storage file by copying it to another location.4. Open the local.storage on Notepad and locate the word "Secondary". It should be somewhere in the following context:setting name="role" value="Secondary"5. Change the "Secondary" to "Primary"6. Save the file.7. Make sure the other PM Servers are set to "Secondary"8. Restart the Password manager service for all PM Servers.
Note : Delete AD objects under PMReplication folder. After deleting, wait for new replication. All instances should appear in configuration on each PM node.