Return
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Title
Attempting to access any Password Manager site fails with the error "System error occurred. For more information, view the event log." -
Description
The PM - One Identity Password Manager Event Viewer logs show the following error:
Result: CriticalError
Info:Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "QPM.Service.Interfaces.Storages.IStorageManager", name = "(none)".Exception occurred while: Calling constructor QPM.Service.Storages.StorageManager(QPM.Service.Interfaces.IADHelper adHelper).Exception is: UnauthorizedAccessException - Access to the path is denied.-----------------------------------------------At the time of the exception, the container was:Resolving QPM.Service.Storages.StorageManager,(none) (mapped from QPM.Service.Interfaces.Storages.IStorageManager, (none))Calling constructor QPM.Service.Storages.StorageManager(QPM.Service.Interfaces.IADHelper adHelper)---> System.UnauthorizedAccessException: Access to the path is denied. -
Cause
The Password Manager Service account does not have access to the application settings stored at the following path:
C:\ProgramData\One Identity\Password Manager
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Resolution
Ensure that the Password Manager Service Account is a member of the Local Administrator group on the machine hosting the Password Manager service and that the Local Administrators group has full access to the applications settings directory and all of its contents.