Return
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Title
Attempting to perform a password reset or to authenticate against the configured domain fails with the error "Password is incorrect, please try again" -
Description
When attempting to reset a user's password using Password Manager, or when authenticating against the domain, the operation fails with the error:
Password is incorrect, please try again
The user has the User Must Change Password at Next Logon flag set in Active Directory.
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Cause
This issue has been flagged as a product defect and is being tracked as Defect ID#: 308490. -
Resolution
WORKAROUND 1
Retrying the password reset attempt will usually succeed.
WORKAROUND 2
In the PMAdmin Site, as a Password Manager Administrator, edit the Domain Connection and set the Active Directory PDC Emulator as a preferred server.
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Change Request
308490