Log in to the Password Manager 5.11 instance as the Administrator to perform the following steps:
- Select General Settings | Realm Instances
- Delete the Primary Realm Instance
- Stop the Password Manager service
- Navigate to C:\ProgramData\One Identity\Password Manager
- Backup the local.storage file by copying it to another location.
- Open the local.storage in Notepad and locate the word "Secondary". Search for: setting name="role" value="Secondary"
- Change the "Secondary" to "Primary"
- Save the file
- Start the Password Manager service
- Confirm that the Password Manager Secure Token Service starts under the Windows Services
Note: Use Netstat -abno to determine if another application or service is using port 20000.
Note: There may be a certificate error for the RSTS service in the Windows Event Viewer logs such as:
Cannot determine what certificate is used by master config provider.If a custom certificate is being used for the Secure Token Service server it will need to match on the Password Manager server in General Settings | Reinitalization | Certificate name: field should match the certificate of the server.